Privacy Policy.
August 2025
Our contact details
John White
john@fcla.co.uk
The type of personal information we collect
We currently collect and process the following information:
- Names, telephone numbers, addresses and email addresses.
How we get the personal information and why we have it
Most of the personal information we process is provided directly by you for one of the following reasons:
- To contact us about our services.
- To engage with us about the provision of our services.
- To let us know about goods or services you provide.
We use the information that you have given us in order to:
- Let you know about the services we provide.
- Communicate with you about the provision of our services.
- Enquire about services you may provide to us.
We may share this information with third parties with whom we believe it is necessary to communicate your data to enable the provision of our services.
Under the UK General Data Protection Regulation
(UK GDPR), the lawful basis we rely on for processing this
information is that we have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep the personal information collected from you on
password-protected computers. We will keep your data only
for as long as is necessary for us to provide you with
information about our services and to enable us to
discharge our obligations to you.
We review the data we hold once every twelve months. Any
data that we no longer use for the purposes described
above is permanently and securely deleted.
We will erase any data we hold about you if you request us
to do so in writing using the email address above.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right
to ask us for copies of your personal information.
Your right to rectification - You have
the right to ask us to rectify personal information you
think is inaccurate. You also have the right to ask us to
complete information you think is incomplete.
Your right to erasure - You have the
right to ask us to erase your personal information in
certain circumstances.
Your right to restriction of processing
- You have the right to ask us to restrict the processing
of your personal information in certain circumstances.
Your right to object to processing - You
have the right to object to the processing of your
personal information in certain circumstances.
Your right to data portability - You
have the right to ask that we transfer the personal
information you gave us to another organisation, or to
you, in certain circumstances.
You are not required to pay any charge for exercising your
rights. If you make a request, we have one month to
respond to you.
How to complain
If you have any concerns about our use of your personal
information, you can make a complaint to us using the
email address above.
You can also complain to the Information Commissioner’s
Office (ICO) if you are unhappy with how we have used your
data.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline:
0303 123 1113
www.ico.org.uk